Centro assistenza
Passaggi brevi ed esatti per ciò che le persone devono fare con Hedroom. I nomi dei pulsanti sono gli stessi dell'app.
Questi passaggi descrivono Hedroom 1.0. L'app non è ancora stata rilasciata, quindi oggi non c'è una versione pubblica su cui seguirli.
Get started
Install Hedroom and know what is free and what is Pro.
Fixes and receipts
What a fix does, what its receipt proves, and why Hedroom is sometimes quiet.
Leggere una ricevuta
Cosa significa ogni parte di una ricevuta e cosa ti dice “Nessun effetto misurabile”.
Why Hedroom shows no fix right now
Why "All good." is a real result, the exact conditions that make Hedroom suggest a fix, and how to check your Mac yourself.
What Hedroom never touches
The safety check that refuses Apple processes, the app in front, calls and backups, and the words it uses when it says no.
Helper and permissions
What Hedroom can ask macOS for, and what happens if you say no.
Hedroom asked for permission: what each prompt means
Notifications, open at login, the helper, folder access and Full Disk Access: when each is asked, and what happens if you say no.
Approvare l'helper
Serve solo per le curve delle ventole e per un limite di memoria della GPU più alto. Come approvarlo in Impostazioni di Sistema e come annullare.
License and billing
The trial, the subscription, cancelling and refunds, in order.
Remove or move Hedroom
Leave cleanly, or take your license to a new Mac.
Disinstallare Hedroom
Cosa rimuove Disinstalla, cosa resta, dove si trovano i tuoi dati e cosa fare prima con la licenza.
Sposta la tua licenza
Usa la tua chiave su un nuovo Mac, libera un posto quando la chiave è su tutti i Mac coperti dal tuo piano oppure ottieni una nuova chiave se hai perso la tua.
Troubleshooting
Go straight to the section for the message you are looking at.
The helper will not approve, or stops answering
The messages Hedroom shows about the helper and what to do for each.
A license message you do not understand
Key disabled, expired, not active on this Mac, or could not be checked.
Uninstall did not finish
What each failure message means and how to finish by hand.
Hedroom shows nothing, but my Mac feels slow
Why a quiet Today and a slow Mac can both be true, and what to check in Activity Monitor.
Hedroom refused a fix
Every reason the safety check can give, such as "You're using it right now" or "A backup is running".
Something else
Short answers to common questions, plus a message form.
Most asked
Short answers. Each links to the full steps.
Does Hedroom need my admin password?
Not to set up or to use almost everything. Only fan curves on a MacBook Pro and a higher GPU memory limit need a small helper, and Hedroom asks only when you turn one of those on.
Read the full stepsMy memory looks nearly full. Why does Today say "All good."?
Hedroom judges memory by pressure and by how fast swap is growing, not by how much is in use. A Mac using most of its RAM with healthy pressure is working normally, because macOS keeps cached files in memory on purpose.
Read the full stepsWhat happens when my free trial ends?
The trial lasts 7 days, starts at checkout and needs a card. If you do nothing, the plan starts and you are charged. Cancel on the billing page before the 7 days end and you pay nothing. Monitoring, explanations, alerts and the storage scan stay free either way.
Read the full stepsHow do I cancel, or get my money back?
Cancel on the billing page with your license key. Pro keeps working until the period you paid for ends. For a refund, email support within 30 days of a payment. No reason is needed.
Read the full stepsHow do I use my license on a new Mac?
On the old Mac, press Deactivate this Mac in Settings, then enter your key on the new one. If the old Mac is gone, the 2-Mac screen on the new one lists your other Macs and moves the license for you.
Read the full stepsWhat does "No measurable effect" mean on a receipt?
The change was smaller than Hedroom can measure, or went the other way, so it takes no credit. It is an honest answer. If three receipts in a row say so for one rule, Hedroom offers to turn the rule off.
Read the full stepsWill Hedroom ever quit an app or delete a file on its own?
No. Quitting asks first, force quit needs a second confirmation, nothing is deleted without your permission each time, and Apple's own processes are never touched.
Read the full stepsWhy would Hedroom ask for Full Disk Access?
It does not, during setup. Only if you turn on cleaning of iPhone and iPad backups or Mail downloads, because macOS protects those folders. Say no and everything else keeps working.
Read the full steps
Still stuck? How to reach us
Write to support@hedroomapp.com, or use the form on FAQ and support. The contact page lists the right address for privacy, security, press and legal.
- Include your Mac model, your macOS version and your Hedroom version, what you did, and the exact text Hedroom or macOS showed.
- Do not send your license key or private files by email.
- Inside the app, Settings has a Send feedback button. It sends only what you choose to send.
Altri posti dove cercare
- Guide su pressione della memoria, swap, kernel_task e il resto.
- Glossario per qualsiasi parola che non conosci.
- Come funziona, per le soglie e i controlli di sicurezza.
- Assistenza, oppure scrivi a support@hedroomapp.com.